A few things worth knowing.

Yes. An admin can enable a branded request form and copy its link or embed code onto your company website. Customers do not need a maintainHQ account. The office reviews each request before creating a work order or estimate. A requested date does not automatically book a visit. New requests appear in the app; submission notification emails are not included.

Send a branded estimate with scope, prices and an expiry date. Customer approval creates a new work order. Invoices are separate: add your own labeled charges and choose when to send. Completing a job never sends one automatically, and worker reports are not required. Invoice/payment tracking does not itself collect a customer’s card payment.

You can set up recurring work orders, scheduled crew email itineraries and optional unpaid-invoice reminders. Add another scheduled date for a return visit. Reminder times follow the company time zone; completed jobs are excluded. Office staff retain control over invoice sending.

Yes. Enable the optional time clock in Settings. Employees punch in and out for a job or general work, and office staff can review team entries and export CSV. Time entries do not automatically change invoices or calculate wages, overtime or payroll.

Invoice CSV exports are available. QuickBooks Online supports a one-way export of approved invoices when the platform integration is configured and your company connects its account. It currently supports USD, non-taxable service lines; it is not bank reconciliation, a two-way sync or a TurboTax integration.

Use urgent job alerts and in-app acknowledgments to coordinate a change. Optional SMS requires a separately paid, configured Twilio account, an approved sending number and worker consent. SMS is not included in the subscription. For urgent situations, contact the worker directly if they have not responded.

You can work in a browser or install on supported devices with an active trial or subscription. Internet access is required. Employee access is covered by the company’s plan. Routine app emails use the platform’s sending service, so each company does not need its own Resend API key.

Company membership and role checks separate workspaces. Workers see assigned jobs and their own time-clock records; authorized office users manage requests, invoices and team time. Admins control membership and company settings.

Eligible new owners get seven days free with a card required. Choose a monthly plan at checkout. Unless you cancel before the trial ends, that plan begins billing at its listed monthly price. Cancel through Manage subscription in company Settings.